This Manyu Stores return policy explains how hardware product returns, defective item concerns, wrong item reports, and approved exchanges are handled for customers in the Philippines.
We pack and deliver every item with care to help ensure your order arrives safely and in excellent condition. If there are any issues with your order, please contact us as soon as possible so our team can review your concern and provide the next steps.
Return Request Period
Any request for a return must be made within seven 7 days of receiving your item. Return requests made after this period may not be accepted.
To help us review your concern, please inspect your order immediately after delivery. We also recommend recording a quick video while opening the package, especially for hardware products, tools, equipment, and fragile items.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please contact Manyu Stores immediately at mmc.manyustores@gmail.com. Include your order details, original invoice, photos or videos of the item, and a short description of the issue.
Our team will review your concern and provide instructions if the item qualifies for return, replacement, or further checking.
Proof of Purchase Required
The original invoice is required as proof of purchase for all return requests. Manyu Stores may not be able to process hardware product returns, tool return requests, or replacement concerns without valid proof of purchase.
Return Approval Process
All return requests are subject to review and approval. If your return request is approved, Manyu Stores will provide instructions on how and where to send or bring the item.
Please note that items returned without prior approval or without a confirmed return request will not be accepted.
Required Item Condition for Returns
Returned items must be in the same condition as received. Products should be returned in their original packaging with all tags, manuals, accessories, parts, and included items.
Items that are used, damaged, incomplete, altered, missing accessories, or not in original packaging may not qualify for return or replacement.
Replacement for Approved Returns
After receiving and checking the returned item, Manyu Stores will send the appropriate replacement if the return request is approved. Replacement availability may depend on product stock, supplier availability, and the result of the item review.
Items Not Accepted for Return
Returns will not be accepted for certain hardware products, tools, and items that may be difficult to verify, resell, or safely handle after purchase.
Returns will not be accepted in the following instances:
-
Wrench
-
Drill bits
-
Hand taps
-
Bearing or pillow block
-
Circlips
-
Hazardous materials, including chemicals and flammable liquids
-
Sale items
Final Decision on Returns
Manyu Marketing Corporation reserves the right to make the final decision regarding the approval or rejection of return requests. Return approval may depend on the item condition, product type, proof of purchase, request period, and supporting documentation provided by the customer.
Need Help With a Hardware Product Return?
For questions about the Manyu Stores return policy, hardware product returns, defective items, incorrect items, or tool return policy in Cebu, please contact our team before sending or bringing back any item.
Email: mmc.manyustores@gmail.com
Please include your order number, original invoice, product name, photos or videos, and a short description of your concern so our team can assist you faster.
